Commercial warranty and returns

1. Scope of Cover

RestaurantFurniture.ie warrants that all furniture supplied is of commercial-grade durability and free from material defects in workmanship and construction under normal hospitality use. RestaurantFurniture.ie supplies business customers for commercial use only; these are business-to-business terms, not consumer retail terms.

2. Warranty Periods

The following warranty periods apply. Where goods are collected rather than delivered, the start date is the date of collection.

• Indoor Seating & Tables: Covered for a period of twelve (12) months from the date of delivery.
• Cast Iron Bases & Structural Steel: Covered for a period of twelve (12) months against structural failure.
• Wall Panels: Covered for twelve (12) months against warping or manufacturing defects under normal ambient indoor conditions.

3. Exclusions

This warranty strictly excludes:

• Damage caused by improper storage, handling, or exposure to extreme weather (unless explicitly rated as outdoor furniture).
• Fair wear and tear, superficial surface scratches, fading of upholstery fabrics over time, or accidental damage caused by patrons.
• Modifications, alterations, or self-assembly adjustments made after delivery.

4. Claims Process

In the event of a structural defect, the business customer must notify us within 7 days of noticing the issue by emailing sales@restaurantfurniture.ie with photographic evidence and the original quote/invoice number. We reserve the right to repair, replace, or credit the defective unit at our discretion.

Voluntary returns

All voluntary returns require prior written approval from RestaurantFurniture.ie. Buyers must arrange and pay their own return shipping. Approved unopened goods incur a 25% restocking fee; approved used or opened goods incur a 50% fee, based on the original unit price paid. Where a partial return drops the retained quantity into a lower discount tier, retained goods are repriced under the original agreed schedule. See the Terms & Conditions for the refund formula. There is no automatic right to return goods. This voluntary-return policy and its fees do not replace remedies for defective or misdescribed goods or automatically invalidate a manufacturing-defect claim.

Delivery damage

Inspect goods when they arrive or are collected. The Buyer must report any pallet transit damage to the Supplier within 24 hours of signing the delivery receipt. This transit-damage requirement is separate from notifying us about a structural defect within 7 days of noticing the issue.

Defective or misdescribed goods and legal rights

Contact the team about goods that are defective or do not match the agreed description. Those issues are assessed separately from voluntary change-of-mind returns. Opening the packaging does not, by itself, invalidate a legitimate manufacturing-defect claim. The commercial warranty, its exclusions and its notification periods do not exclude any rights or remedies that cannot lawfully be excluded, and do not create a blanket exclusion of liability. Opening packaging or reporting pallet transit damage after the 24-hour reporting period does not, by itself, remove such rights.

Irish governing law and jurisdiction

All purchases and supplies are business-to-business (B2B) transactions, not consumer retail sales. All resulting commercial agreements are governed exclusively by the laws of Ireland. Subject to mandatory applicable law, the courts of Ireland have exclusive jurisdiction over disputes arising from those agreements. Nothing in this clause excludes mandatory provisions of EU law or rights or remedies that cannot lawfully be excluded.